Policies

Office hours

Monday through Friday – 8 a.m. to 4:30 p.m.

When you call for an appointment, we will make every effort to see you as quickly as possible. Each of our physicians has specific hours for office visits, and the receptionist is happy to discuss those times with you.

Appointments

We make every effort to adhere to your scheduled appointment time. However, occasionally emergencies do arise that must take precedence causing a minor delay. If a delay occurs that may cause you inconvenience, we will be happy to reschedule your appointment.

While we prefer that patients schedule an appointment in advance, we can often offer same-day appointments and will try to accommodate walk-ins when possible.

To schedule an appointment, contact our office at (865) 531-8848.

Emergencies

We always have one of our physicians on call to respond to emergency situations. If an emergency occurs during regular office hours, please call our office and let the receptionist know you have a medical emergency.

After office hours and on weekends, the telephone is answered by our voice mail which will promptly relay your message to the doctor on call.

If you feel your situation calls for immediate evaluation and treatment, proceed to the nearest emergency room.

Telephone calls

To schedule an appointment, please call during our regular business hours.

Monday through Friday, 8 a.m.-4:30 p.m. – (865) 531-8848

If you have a matter you need to discuss with your doctor, please leave a message and he/she will return your call as time permits and the situation demands.

Prescriptions

If you have a prescription that needs to be refilled, please call our prescription refill line:

The prescription line is available 24 hours a day, seven days a week. Refills will be called into the pharmacy Monday through Friday within 24 hours or one business day of your call. Before proceeding to your pharmacy to pick up a prescription however, we suggest you check with them to make sure they have received the prescription.

We use electronic prescriptions, which improves speed, accuracy and safety of prescribing. This also allows us to more easily detect drug interactions and helps us to retrieve formulary information so that patients receive the most affordable medications possible.

Medical records

The contents of your medical records remain confidential and will only be released upon your written consent. Please call in advance to have records copied.

Smoking

In the interest of your health and the health of those around you, we ask that you not smoke while in our building or office.

Referrals

It is the patient’s responsibility to notify our office when a referral or pre-certification is needed. Five working days are needed for referrals to be processed.